Please email us first at firstname.lastname@example.org so we can begin the return process. Please re-package your item carefully, and in the same box if possible, so that it returns to us undamaged. We recommend using an insured postage/courier method as we can not accept responsibility for items not shipped by ourselves. Once the item/items are received, we'll issue a full refund less the cost of personalized ID tags ($15 per item). Return shipping costs are not covered.